Returns, exchanges & refunds

Ready-made T-shirts

Eligible ready-made T-shirts may be returned within 30 days of delivery for a refund, provided they are unworn, unwashed and returned in their original condition.

We also offer one free size exchange on an eligible ready-made T-shirt when it is unworn and in its original condition.

For a refund, the customer pays the return postage unless the item is faulty, damaged or not as ordered. Original delivery upgrades are not refundable unless the law requires otherwise. For the first eligible size exchange on a UK order, TEEXDEN pays the replacement postage.

Custom and personalised products

Products made using a customer's artwork, wording, name or other personalisation cannot be returned or exchanged because of a change of mind or an incorrectly selected size.

This does not affect your rights if the item is faulty, damaged or not as ordered.

How to request a return

1. Email sales@teexden.co.uk with your order number and reason for the return.
2. Wait for us to confirm eligibility and provide a return reference before sending the item.
3. Package the item securely and obtain proof of postage.

Approved refunds are returned to the original payment method after the returned item has been received and checked.

We normally process an approved refund within 5 working days after inspection. Your payment provider may take additional time to show it in your account.

International returns

Eligible ready-made products delivered outside the United Kingdom may be returned within 30 days of delivery. The customer is responsible for tracked return postage and for completing any customs documents accurately. Import taxes, duty and carrier fees are not refunded by TEEXDEN.

Faulty, damaged or incorrect items

Email us promptly with your order number and clear photographs. Do not dispose of the item or packaging until we reply. When the problem is confirmed, we will provide an appropriate replacement, repair or refund and cover reasonable return costs where required.

Seller details

Ayush Kikan, sole trader, trading as TEEXDEN

TEEXDEN has no public retail premises. The address above is a postal returns and correspondence address, not a shop or walk-in customer location. Contact us before posting so we can give you a return reference and prevent delays.